Monday - Friday

9:00am - 5:00pm

Head Office: Hawkes Drive, Warwick, Wawickshire. CV32 6LX

Privacy Policy

PRIVACY POLICY  – Zip Ar Ltd trading as Zip Travel

Introduction

You will be aware the Data Protection Laws are changing on the 25th of May 2018, to support this  we has revised our Privacy Policy to ensure your rights are applicable  under the new law

This Privacy Policy (“Policy”) explains in general terms how Zip Air Ltd

We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care. Zip Air Ltd  are committed to safeguarding the privacy of our clients, website visitors and staff; in this policy we explain how we will treat your personal information.

What is personal information?

Personal information is information or an opinion, in any form (whether true or not) about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion.How do we collect personal information?

Where practical we will collect personal information directly from you. Generally this will be collected by us when you deal with us either in person, by telephone, letter, facsimile, email or when you visit our website. We may request information about you when you purchase or make enquires about our products and services; when you enter competitions, register for promotions or when you request brochures or other information.

We may also collect information when we invite you to complete surveys or provide us with feedback.

What personal information do we collect and how do we use it

Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to provide travel services and products to you. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, passport details, dietary requirements (if any) and health issues relevant to your travel arrangements.

We also collect information that is required for use in the business activities of Zip Air Ltd , including for example, financial details necessary in order to process various transactions and any other information you may elect to provide to us. We are required by law to obtain your consent to the collection of sensitive information.

We will use your personal information to provide you with travel and travel related products and services. We may use and disclose your personal information for the purposes for which it was collected, or for a related or ancillary purpose such as any one or more of the following purposes: Identification of fraud or error; Regulatory reporting and compliance; Developing, improving and marketing our products and services; Servicing our relationship with you by, among other things, providing updates on promotions and services we think may interest you or to involve you in market research and Internal accounting and administration.

Is the information disclosed to third parties?

Where we engage third party contractors to perform services for us those third party contractors may be required to handle your personal information. Under these circumstances those third party contractors must safeguard this information and must only use it for the purposes for which it was supplied, although we are not responsible for ensuring this. Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity

We may disclose your personal information: as permitted or required by law; to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes; to our third party service providers as well as to our related entities; to third parties such as hotels, transfer companies and other service providers for the purpose for which the information was collected or for a related purpose, for example to facilitate and process your travel arrangements

Retaining personal information

Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

Notwithstanding the other provisions of this section, we will retain documents (including electronic documents) containing personal data:

  1. to the extent that we are required to do so by law
  2. if we believe that the documents may be relevant to any ongoing or prospective legal proceeding
  3. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)

If you would like further details of how personal data is retained by our organisation, please contact us directly.

Trans-Border data flows

In providing our services to you it may be necessary for us to forward personal information to relevant overseas third party service providers in the provision of facilitating your travel arrangements

Security of information

Zip Air Ltd has implemented appropriate physical, electronic and managerial security procedures in order to protect personal information from loss, misuse, alteration or destruction. Zip Air Ltd reviews security and encryption technologies and will strive to protect information to the fullest extent possible. Access and correction of personal information.

Under the Act you have a right of access to the personal information we hold about you.

If you wish to exercise this right, please submit a Data Subject Access Request in writing to: Zip Air Ltd , Warwick Business Centre, Hawkes Drive ,Warwick CV34 6LX

Requests by telephone, fax, or e-mail cannot be accepted.

Opt -in

Should you no longer wish to receive information on direct mail promotions and services we think may be of interest to you or participate in market research, kindly advise by writing or to  info@zip-travel.co.uk

Use of Cookies

A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our website and do not use cookies to record any personal information.

Linked Sites

Zip Air Ltd has partnered with reputable third parties to offer our site visitors a variety of products and services. This means that our website may contain links to, or framing of, external web sites. Although we only work with reputable third parties, our business partners may have different privacy policies and practices than us. We are not responsible for the privacy practices or the content of such sites and therefore, make no warranties and accept no liability in relation to material contained on these. We encourage you to read the privacy statements of any linked or framed web site before submitting any personal information.

Feedback / Complaints We welcome your inquiries or comments about our Policy. Should you have any comments or complaints please contact us

Changes to our Policy

From time to time it may be necessary for us to review and revise this Policy. We reserve the right to change our Policy at any time, should this occur the amendment would be posted on our website.

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